Privacy Policy

MW BH LTD, trading as Box Yard("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website and any Box Yard products or services.

For the purposes of UK data protection law, including UK GDPR and the Data Protection Act 2018, Box Yard is the data controller. Our registered company details are:

• Registered company name: MW BH LTD, trading as Box Yard
• Company number: 17226005
• Registered office: Aberdeen House, South Road, Haywards Heath, England, RH16 4NG
• Facility address: 61 Victoria Road, Burgess Hill, RH15 9LH
• VAT number: GB 522 670 603

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Postal address
• Telephone number

We collect this information only when you choose to submit it, for example when you visit our site, make an enquiry, request a booking, or contact us.

We use the information we collect to:

• Provide and manage our storage services
• Process bookings and payments
• Respond to enquiries and customer service requests
• Improve our website and services
• Send service-related communications; we only send marketing communications where you have consented

We process personal information only where we have a lawful basis under UK GDPR. Depending on the activity, this may include:

• Contract: where processing is necessary to enter into or perform a storage agreement with you
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services and securing our facilities, provided those interests are not overridden by your rights
• Consent: where you have given clear consent for a specific purpose, such as marketing
• Legal obligation: where processing is required to comply with the law

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is limited to people who need it to perform their roles.

We do not sell or rent your personal information. We may share personal information only where necessary, including with:

• Payment processors, to take and manage payments
• Trusted service providers who support our operations under appropriate confidentiality and data protection arrangements
• Authorities or other parties where we are required to do so by law, or to protect our rights, property, or safety

We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy, or for as long as required by law (for example, for tax or accounting records). When information is no longer needed, we take steps to delete or anonymise it securely.

Our website may use cookies and similar technologies to help the site function, remember preferences, and understand how visitors use our pages. Under the Privacy and Electronic Communications Regulations (PECR), we will seek consent where required before setting non-essential cookies.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work. Further detail about the specific cookies we use will be published here once our cookie usage has been confirmed.

Under UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal information, including the right to:

• Access the personal information we hold about you
• Request rectification of inaccurate or incomplete information
• Request erasure of your information in certain circumstances
• Request restriction of processing in certain circumstances
• Data portability, where applicable
• Object to certain types of processing

To exercise any of these rights, contact us using the details below. We aim to respond to requests within one month.

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Further information is available at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

For privacy queries, please contact Box Yard using the details below:

• Email: info@boxyardselfstorage.co.uk
• Registered company: MW BH LTD, trading as Box Yard
• Company number: 17226005
• Registered office: Aberdeen House, South Road, Haywards Heath, England, RH16 4NG
• Facility address: 61 Victoria Road, Burgess Hill, RH15 9LH

See also our Terms & Conditions.